Privacy Policy & Terms

Your Privacy Choices

We use cookies and similar technologies to improve your experience on this site. To review or change your preferences at any time, click the fingerprint icon in the bottom-left corner of this page.

Important Scope Notice

This Website Privacy Policy applies to interactions with this website, including contact forms, emails, phone calls, and appointment booking. Personal information collected in connection with your care as a patient (including health information) is governed separately under our Health Information Notice, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which appears later on this page.

Bamboo Chiropractic provides health services and is bound by the Privacy Act regardless of annual turnover, as the Act's small business exemption does not apply to organisations that provide health services and hold health information.

Website Privacy Policy

This Website Privacy Policy explains how information is collected, used, and protected when you interact with this website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect information that you voluntarily provide through this website, including:

Contact forms
Appointment/booking requests
Emails
Phone calls

This information may include your name, email address, phone number, and any message you choose to submit.

How We Use Information

Information submitted through this website may be used to:

Respond to inquiries
Provide requested information or services
Communicate regarding appointments, requests, or clinic notifications
Improve website performance and user experience

We only use or disclose personal information for the primary purpose it was collected for, or for a related purpose you would reasonably expect, unless you have given consent for another use. We do not sell personal information.

Sharing of Information

Information may be shared with trusted third-party service providers only as necessary to operate this website and related communications, such as website hosting, appointment scheduling, analytics, or messaging services. Where we disclose information to overseas recipients (for example, cloud-based hosting or software providers), we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles.

Analytics and Tracking

This website uses cookies and tracking technologies, including analytics tools (such as Google Analytics) and marketing pixels, to better understand traffic patterns, measure website performance, and, where applicable, support advertising. Where these tools collect information capable of identifying you, we seek your active, informed consent before they are activated. Simply continuing to browse this website does not constitute consent to tracking cookies. You can review or withdraw your consent at any time using the fingerprint icon in the bottom-left corner of this page.

Cookies

This website uses cookies to operate core site functions and, with your consent, to support analytics and marketing. Strictly necessary cookies (such as those required for basic site functionality and security) do not require prior consent. Analytics and marketing cookies are activated only after you provide consent through our cookie preference tool. You may adjust or withdraw your preferences at any time, though some website features may not function properly if certain cookies are disabled.

Your Choices and Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or out-of-date information
Opt out of direct marketing communications at any time
Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the information provided on this website.

Privacy Contact

If you have questions about this policy or how we handle your personal information, please contact:

Dr. Paul Shanahan Bamboo Chiropractic 42 Ross River Rd, Mundingburra QLD 4812 Phone: 04321 47 234 Email: shanahanchiro@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Terms of Use

Use of Website

This website is provided for informational purposes only. You agree not to use this website for any unlawful purpose or in a way that could damage, disable, or impair the website or interfere with others' use.

User-Submitted Content

If you submit reviews, feedback, or other content through this website, you agree not to post:

Personal or confidential information, including health information
Offensive, obscene, or abusive content
Discriminatory or hateful content
Misleading or fraudulent content
Advertising or solicitations
Illegal content

We reserve the right to remove content that violates these terms.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on external websites.

Healthcare Disclaimer

The information on this website is provided for general informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking care because of information found on this website.

No Doctor–Patient Relationship

Use of this website, including submitting forms, emails, or phone calls, does not establish a chiropractor–patient relationship. A chiropractor–patient relationship is only established after an in-person consultation and acceptance as a patient by the provider.

Limitation of Liability

This website and its content are provided "as is" without warranties of any kind. To the maximum extent permitted by law, we disclaim all liability for damages arising from the use of this website or reliance on its content.

SMS and Email Marketing Terms

If you opt in to receive SMS or email communications, you agree to receive messages related to your interactions with this clinic, including appointment reminders, feedback requests, and clinic notifications.

Any direct marketing communications will include a clear and functioning way to opt out, in accordance with the Spam Act 2003 (Cth). You may opt out at any time by following the unsubscribe instructions in any message, or by contacting us directly.

Consent to receive marketing communications is not a condition of receiving care.

Health Information Notice

THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE COLLECTED, USED, AND DISCLOSED, AND YOUR RIGHTS REGARDING THIS INFORMATION UNDER THE PRIVACY ACT 1988 (CTH) AND THE AUSTRALIAN PRIVACY PRINCIPLES. PLEASE REVIEW IT CAREFULLY.

We are committed to protecting the privacy of your health information in accordance with the Privacy Act and the Australian Privacy Principles, including APP 3 (collection of sensitive information) and APP 6 (use and disclosure).

Collection, Use, and Disclosure of Health Information

We may collect, use, or disclose your health information for purposes including:

Providing chiropractic assessment and treatment
Scheduling and appointment management
Billing, including claims processed through Medicare (for eligible Chronic Condition Management rebates) and the Department of Veterans' Affairs (DVA)
Communication regarding your care, including appointment reminders
Compliance with legal and regulatory requirements
Referral to other healthcare providers where appropriate

We do not sell your health information. Where your information is shared with Medicare or DVA for billing or rebate purposes, this is done only with your consent and as necessary to process your claim.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to your health records
Request correction of inaccurate information in your health records
Request information about how your health information has been used or disclosed
Lodge a complaint if you believe your privacy has been breached

Data Breaches

In the event of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the OAIC in accordance with the Notifiable Data Breaches scheme.

Retention

We retain health records for the period required under applicable Queensland health records legislation and professional regulatory requirements.

Changes to This Notice

We reserve the right to modify this notice at any time. Updated versions will be available at our clinics and on this website.

Complaints

If you believe your privacy rights have been violated, you may contact us directly (details above) or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or 1300 363 992.